Users may request the return of products within 14 calendar days of receipt, without having to justify their decision and without penalty of any kind, by sending an e-mail to firstname.lastname@example.org or by making any other unequivocal statement indicating their decision to withdraw from the contract.
In order to make the return, users must include a copy of the return delivery note inside the package or a note indicating the order number and e-mail address. Users may also indicate the reason for the return, which is not mandatory, but helps us to improve the shopping experience for all our customers.
All orders for physical products are sealed and stamped to guarantee that they have not been tampered with or used previously.
Ediciones Medina will collect the product(s) that users wish to return at the place and time indicated by email. The collection timetable will depend on the availability of the logistics operator. Ediciones Medina will confirm to users the date on which the collection will take place by e-mail.
Once Ediciones Medina receives the return in its warehouses, it will proceed to pay the corresponding amount to the user or arrange a product exchange if the user so wishes.
Ediciones Medina will refund the price of the product plus the corresponding shipping costs, deducting the logistical costs of the return. In the event that users do not wish to collect the product, they can organise the return of the package carriage paid, with a refund of the total amount paid for the product. The refund of the amount paid will be made through the means of payment used by the user in the purchase and within a period not exceeding 14 days.
The product returned by users must be in the same box or packaging in which it was delivered, or failing that, in a similar format that guarantees the return in perfect condition.
In the event that the return requested by the user does not comply with the above conditions or the product delivered has clearly been subject to use (breakage of the guarantee seal, marks of use…) Ediciones Medina will return the product to the user, who must assume the corresponding shipping costs.
Under no circumstances may products that have been opened and/or unsealed and/or clearly subject to use by the user after delivery be returned; nor may downloads of products with digital content that are not provided on a material medium.